Payment, Cancellations & Refunds
PAYMENT: Your booking is secured upon receipt of payment in full.
REFUND POLICY: No refunds will be given once youth programmes have commenced. For all other sessions, changes made within 72 hours of the scheduled session will incur a $60 fee. No refund will be given for any changes made within 48 hours of the scheduled session.
Absences: For the Youth Programmes, if your child is not able to attend a session, please contact the Session Coach before the session commences. We are not able to offer refunds or make up sessions, so please endeavour to get your young pinner to every session they are enrolled for.
Weather and Cancellations: In the event that the weather conditions are deemed unsafe we will endeavour to reschedule the session to another time that suits MTB Skills Taupo and participants.
Craters Young Pinners Youth Program runs rain, hail or shine but if it is looking really horrible and no fun for anyone, we do have some flexibility to cancel sessions in weeks and defer them to another week so we still have all sessions in the programme. Risk management and rider safety is paramount to us so we will operate within conditions that we are comfortable with. We will endeavour to email you by 2:00pm the day of your session if we are cancelling.